Dive into the heart of our business and discover how we operate!
Get answers to your burning questions, and gain insights into our products and services.
RENT AND DIY is a business model that offers numerous options to clients at an affordable cost because services are not included.
Renting is the easiest way to create beautiful decorations without the need to purchase items that you'd be left with after the party. On the other hand, DIY is the most cost-effective way to save money by decorating the party yourself.
All party sets are designed for DIY, making them easy to set up. However, please note that rentals must be picked up on Fridays and returned on Mondays; delivery service is not available. Both pick-up and return are at the customer's expense.
All our items are designed to be easy and quick to set up! You will receive assembly instructions during pickup, along with some helpful instructional videos.
FESTA PARTY SUPPLIES operates as a home-based rental business in Queensborough, New Westminster, BC.
Please note that we do not have a physical store. Our customer service is available exclusively via WhatsApp messages during the following hours: Monday to Friday, 10 am - 8 pm.
No, all our services are conducted online. You can browse and choose from our entire selection on our website or through WhatsApp messages. Physical visits are only necessary for pickup and return at our address.
No, we do not accept phone calls for order inquiries.
All communication must be conducted via messaging, specifically through WhatsApp. This approach allows us to maintain a record of all transactions.
But don't worry; it's the easiest way for you to access all the information you need, complete with pictures. Send us a message, and you'll see how quickly we can assist you!
Please reach out to us by sending a message through WhatsApp.
Simply message us via WhatsApp, and we'll assist you in booking your party set!
Reservations require a non-refundable 50% payment of the total amount via e-transfer.
It is up to you, but to guarantee the availability of your desired theme on your party date, we recommend contacting us as early as possible.
We update our booking window monthly, and our calendar is open for reservations up to 3 months in advance.
Additionally, please note that we also have a waiting list where you can be notified when the month of your party is open for bookings.
We do not offer delivery services.
Pick-up and return are the customer's responsibility.
All rentals must be picked up on Friday and returned on Monday, except on holidays.
Pick-up is always on Fridays, and the return of rentals is always on Mondays, except on holidays.
From 10 am to 8 pm.
I'm sorry, but we are only available for events held on weekends and cannot assist with weekday parties.
The majority of our items are foldable and can even fit in small cars! Don't worry; all the details will be discussed during the booking process.
If you have an SUV, that's perfect! You won't have to worry about space!
Yes, it's possible, but there is a $10 extra fee for picking up your items one day before the agreed-upon day.
Yes, you can, but there will be a $10 extra fee for returning the items one day after the agreed-upon day.
You will have them for the weekend.
Pick up your rentals on Friday and return them on Monday.
Nope, we are closed on weekends.
The return is always on Mondays.
Nope, we are closed on weekends.
The pickup is always on Fridays.
We offer a selection of more than 170 themes, which you can browse on our website under the 'THEMES' tab.
Please send us a WhatsApp message! Even if it's not on the site yet, we're already working on it. If not, I can show you the available items that can complement your desired theme.
The kits are pre-made to help with visualization, but you can make small changes if necessary. Please note that the kits are offered at a promotional price, and individual pieces may have a higher cost.
Certainly! We can customize all party sets with the colors you prefer, based on the items we already have.
Nope, we do not customize backdrops, however, you can add cut outs with your child's name on the backdrop. It can be made of paper and attached with masking tape, or made out of vinyl.
You can not use any glue on our backdrops.
You can find the prices on our website under the tabs 'PRICES,' 'TABLES,' and 'BACKDROPS.' Detailed prices are also available in our Instagram highlights under 'PRICES.
Nope. We only have the items listed on our website.
The 'BOXES' refer to pre-made kits containing plates, fake cake, characters, and sometimes flowers, along with the child's name and age, crates, and additional items according to the theme. These kits encompass ALL items ON the tables. Please note that tables, tablecloths, backdrops, balloons, plinths, etc., are NOT included in the box price.
You can mix and match the kits with any table option.
No, you don't need to get a BOX. You can rent only backdrops and tables.
Our prices are all separate, allowing every client to choose only what is needed and fits their budget. However, our minimum order is $50.
The fake cake is included in the BOX price, but if you don't need it, I can remove it and give you a $5 discount.
I will provide an acrylic piece for you to affix the candle and place it on top of the cake.
Please note that the use of sparkler candles on our items is FORBIDDEN.
Nope, we work with a minimum order of $50.
Yes, we offer balloon garlands.
They will be provided to you ready for attachment to the backdrop or wall, and I will provide instructions during pickup.
Prices range from $50 to $120. For information on sizes, colors, and pricing, please message us via WhatsApp.
Check out some balloon garlands here.
All party sets are designed for DIY, but if you require assistance, you can hire our personnel.
The price for a full setup is $500+
GST and PST, totaling 12%, will be added to the final rental price.
In the event of party cancellation, the booking payment is non-refundable. However, you can retain a portion of the amount as credit for future bookings within one year.